Refund policy
Returns and Exchanges
Because many of our products are crafted to order, we do not accept returns based solely on buyer's remorse or a change of mind.
Eligible, non-personalized merchandise may be considered for exchange or store credit within 10 calendar days of delivery.
All returns require approval before they are shipped or brought to our showroom.
To be eligible, merchandise must be:
- Unworn, unaltered, and undamaged
- In its original packaging
- Accompanied by proof of purchase
- In resalable condition
- Returned in accordance with the authorization instructions provided by The Goldsmith
Approval is subject to inspection after the merchandise is received.
Final-Sale Merchandise
The following merchandise is not eligible for return, exchange, or store credit unless it arrives damaged, defective, or different from what was ordered:
- Engraved or personalized merchandise
- Custom-made rings
- Special-order or one-of-a-kind merchandise identified as final sale
- Merchandise marked "Final Sale"
These restrictions do not limit any rights that cannot legally be waived.
Return Shipping and Fees
For an approved exchange or store-credit return that is not caused by an error or defect, the customer is responsible for insured return shipping.
Any applicable restocking or reconditioning charge will be disclosed before the return is authorized. Normal inspection will not result in an undisclosed fee.
If The Goldsmith confirms that an item arrived damaged, defective, or different from what was ordered, we will provide return instructions and cover reasonable return-shipping costs.
Damaged, Defective, or Incorrect Merchandise
Report damaged, defective, or incorrect merchandise within 48 hours of delivery by emailing [your email].
Include:
- Your name and order number
- A description of the issue
- Clear photographs of the merchandise and packaging
After inspection, we will provide an appropriate remedy, which may include repair, replacement, exchange, store credit, or refund, depending on the circumstances and applicable law.
Requesting a Return or Exchange
Before sending merchandise, email [your email] with your order number and reason for the request.
Do not ship merchandise until you receive approval and return instructions.
Approved returns should be securely packaged and sent with tracking and insurance to:
The Goldsmith – Online Returns
[Street address]
[City, State ZIP]
The Goldsmith is not responsible for merchandise lost or damaged during an unauthorized or inadequately insured return shipment.
Return Processing
Please allow approximately 5–10 days after delivery to The Goldsmith for inspection and processing.
Approved store credit or exchange details will be sent by email. When a monetary refund is required or separately approved, it will be returned to the original payment method.
Original shipping, international duties, taxes, and customs charges are not refundable unless required by law.
In-Store Returns
An approved return or exchange may be completed at The Goldsmith showroom in LA Chinatown with the original invoice or proof of purchase. The same eligibility requirements and exclusions apply.