Shipping policy
Production Times
Many pieces from The Goldsmith are handcrafted to order. Unless otherwise stated on the product page, made-to-order jewelry is typically ready to ship within 2–4 weeks after payment, order verification, and receipt of any information needed to begin production.
Engraving or personalization may add approximately 2–3 business days. Production times are estimates and do not include transit time.
If we cannot ship your order within the stated timeframe, we will contact you with an updated estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.
Domestic Shipping
We provide complimentary FedEx 2-Day shipping on eligible orders within the United States.
Shipping time begins after production is complete. Adult signature confirmation is required for delivery of high-value merchandise. Tracking information will be emailed when your order ships.
Please provide a complete and accurate delivery address. Contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has shipped.
Order Verification
To protect our customers and prevent fraud, we may request photo identification or additional order verification before production or shipment.
Verification requests will come from an official The Goldsmith email address. A delay in completing verification may delay production or shipment.
International Shipping
International shipping availability depends on the destination and merchandise ordered.
Customers are responsible for customs duties, taxes, brokerage charges, and other fees assessed by the destination country. These charges are not included in the product price or shipping charge.
If we cannot ship an order to the selected destination, we will cancel the unshipped order and issue a full refund.
Lost, Damaged, or Delayed Shipments
If tracking shows a delivery problem, or if an order arrives damaged, contact us promptly at [your email].
Please retain the merchandise, packaging, shipping label, and any supporting photographs while we investigate. Resolution may require cooperation with the shipping carrier.